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Characteristics of the Exceptional Legal Practices in the 21st Century - Transitioning to a New Business Reality

Focus of the Research
  •     New management practices required for future success
  •     Actions necessary to increase Firm profitability
  •     Improving client relationships
  •     Factors that inhibit positive change
  •     The new definition of Quality for legal services
Output of Study


  •     Client Service Counts, by Michael Derry; Law Practice Management Magazine, American Bar Association - Published October 1993. This article received the Magazine's award as one of the top-five rated articles for "Value to the Reader" that year.
  •     Marketing Your Practice for Survival, by Michael Derry; Lawyers Weekly, Published April 1993.

Video Series:

  •     The Changing Face of Law, Detroit Bar Assocition
    Focus Group - Clients
    Focus Group - Lawyers

    Roundtable: Lawyers and Clients Face-Off
    Moderated by: Michael Derry
    Representative Participants: James Brown, Assistant General Counsel, Ford Motor Company; Eugene Hartwig, General Counsel, Kelly Services; Joseph Walker, President, Polk and Company; Ray VonDrehle, General Counsel, Ford of Europe (Retired); Richard White, General Counsel, AAA; John Ponitz, General Counsel, Grand Trunk Western Railroad; Donald Munoz, President, Buchanan Industries; Bryan Williams, Executive Partner, Dickinson Wright; Barbara Rom, Partner, Parker Hamilton; Clarence Pozza, Managing Partner, Miller Canfield; Thomas Lenga, Partner, Dykema Gossett


  •     Case Western Reserve University - School of Law Continuing Legal Education Series: Successful Practice in the '90s
    Faculty Speaker: Michael Derry

Educational Programs:

  •     Law Firm Management and Development
  •     Client Acquisition and Retention

This research was sponsored by Management Development Corporation, The Detroit Bar Association and The Glenmont Group. The study was possible thanks to the companies and law firms that generously gave their time and effort to this project. A special thanks also goes to the universities that assisted us in our research, in particular the Law schools of: Case Western Reserve University, University of Michigan, Stanford University and Yale University. The original research was conducted in 1993 and 1994 with follow-up research conducted in 1997, 2001 and 2004.

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